By purchasing from Highgrove Bathrooms you accept the below terms and conditions of sale:
1 Delivery of the Goods shall be deemed to occur when they are handed to the Customer or his/her representative or are delivered to the premises or carrier nominated by the Customer and the Goods shall thereafter be at the Customer’s risk.
1.1 Upon the signing of a delivery docket, unless the contrary is noted in that docket, the goods shall be deemed to have been delivered in good order and condition to the extent permitted by law. The Customer must notify Highgrove of a shortage or damage, if any, as soon as is practical either by informing our delivery driver or by phoning Highgrove Bathrooms. The customer must offer up for inspection/determination by Highgrove Bathrooms the said item/s in a reasonable time. Highgrove Bathrooms will not take responsibility for any shortage or damage to goods reported outside a reasonable timeframe.
1.2 Highgrove Bathrooms do not refund change of mind or incorrect sizes/items chosen (please make sure all items are correct before purchasing)
1.3 A store credit may be given if the products are in sellable and original condition
1.4 Goods will be held for a maximum of 28 days after that goods may be resold unless arrangements have been made, this includes laybys and orders.
1.5 Please ensure goods are free from damage or noticeable defects before installation as Highgrove Bathrooms will not take responsibility for uninstalling or reinstalling goods that were installed in a noticeably defective/damaged condition.
1.6 All deliveries are one person only and an abled person must be on site to accept and help unload the delivery. Highgrove Bathrooms does not carry items up stairs and all deliveries are to front of house only. If an abled body person is not home to accept and help unload then the delivery will be taken back to the store and a second delivery charge will apply.
1.7 Highgrove Bathrooms cannot provide an exact time on deliveries; Highgrove Bathrooms can only offer an estimated 4 hour time frame that can change without notice. (If these terms do not suit your needs then Highgrove Bathrooms is happy for you to arrange a third party delivery company).
2.1 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
2.2 All products must be installed by a licenced Trades person and in accordance to Australian standards/BSA regulations or warranty may be void.
2.3 Highgrove Bathrooms offers a replacement warranty only, Highgrove Bathrooms does not cover labour.
2.4 Highgrove Bathrooms is not responsible for any damage or loss caused by the goods
2.5 Water damage is not coved by warranty; all cabinetry is water resistant but is not water proof.
2.6 Isolation vales must be installed with all tap ware and water pressure/temperature must not exceed Australian standards/BSA regulations or warranty will be void.
2.7 Broken, chipped or scratched glass is not covered by warranty, (please make sure that all glass is installed by a licensed glazier and correct PPE is worn when installing or moving glass) all glass sold by Highgrove Bathrooms meets all required Australian standards.
2.8 Warranty is only valid to the direct purchaser and cannot be transferred to a third party.
For all warranty queries, customers are advised to contact the place of purchase.