"I am writing to make comment on the excellent service my wife and I received recently from your sales team at your Stanley Street, East Brisbane business. We are carrying out renovations including to our bathroom in our townhouse in Paddington. Your staff member Lachlan was both kind and helpful dealt with all our queries and subsequent purchases and was very professional in his dealings with us. He obviously knew his sales product. We thank all your staff for their courtesies. Thanking you"
Mal and Joanne Nichols l East Brisbane
14/03/13
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"Just a quick note to say thank you for your help. When our old toilet's pedestal cracked, we called a local Plumber (Dean Wheeler, Dunnydore P/L) who recommended you.
When we walked in the door we were met by a salesman (Ben Walker) who actually knew what he was talking about and was very informative, in pointing out various features of the different units. He responded to our our questions with clear answers, allowing us time to contemplate and assess our needs. This made the task so much easier for us, and we appreciate the help that was given. Thank you again."
Simon & Cindy Scott-Findlay l Canberra
04/02/13
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"Customer Service: + 10 out of 10
Exceptional! Outstanding! Excellent! Professional! Friendly! Awesome! Stella service!
What more can I say about Brad (when he was there) & Tony from your Underwood store. I keep going back, not just for more great Highgrove products, but for the exceptional Customer service and invaluable assistance that Brad and Tony have given me about the products throughout the course of our home renovations.
I have no hesitation in highly recommending the Highgrove Underwood store to all my friends, as I am sure that they will be well looked after by Tony and his team at Underwood.
Tony, you're the best! Am so grateful for all your assistance, patience and great advice."
Theresa Sisalio l Underwood
19/01/13
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"Great customer service, great price at East Brisbane. Happy Customers, thanks!"
Andrea Melville | East Brisbane
19/01/13
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Dear Mr Crosland,
I am sure that you would be aware, that any retail business receives its fair share of unhappy customers and complaints from the public. This however, is not one of those. I would like to express a sincere thank you to your staff at Highgrove Bathrooms at East Brisbane. I have received excellent advice and service from your staff and in particular Daniel. From the moment I began shopping for items for our new ensuite Daniel made choosing and organising items easy and a pleasurable task.
I will be highly recommending Highgrove Bathrooms to our friends and as you know word-of-mouth is the best advertising. Please be sure to thank your staff from me and I look forward to dealing with Highgrove Bathrooms in the future.
Yours sincerely,
Mrs Clair Armstrong l Brisbane
04/12/12
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"Brad, Just wanted to say thank you for your great customer service ethics. Although I have nto purchased anything yet from your store, your genuine kind assistance is 2nd to none so a very big thank you!!
P.S. Also thank Roger at the Gabba store for me as he too has great service skills just like you which are hard to find these days. Thank you!!!"
Martine l Fortitude Valley
02/11/12
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"I wanted to drop you a quick email and let you know of the tremendous customer service continually provided by Wayne at your Bundall showroom. We purchased our entire tapware and basins for a 6-bathroom house in Paradise Waters last year after getting many quotes from your competitors, including Tradelink and Reece. I received such fantastic, helpful, professional and always happy to assist customer service from Wayne that it left me 100% satisified and he truly exceeded expectations. I was so glad to have purchased from your store that I have continued to refer friends and suggest they seek Wayne's assistance when looking for sanitary bathroom products.
I have since come back looking for additional items that we can use in our home and it's always so nice to receive genuine caring service from Wayne, and to be remembered not just as another random customer walking in through your doors.
Please pass on our sincerest thanks and appreciation to Wayne. You really have an amazing employee, very hard to find these days."
Pat Chiene / Jeff Worboys l Bundall
02/11/12
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"I wanted to pass on my thanks for the exceptional after sales service provided by Tony at Underwood. We will happily drive 1.5 hours to Underwood to purchase our next bathroom products as we know that we will have service commitment that isn’t just about the sale.
Tony’s excellent service is really appreciated."
Leona Taylor l Boonah
17/10/12
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"Hi Belinda & Tibi,
Thank for your great service and your fantastic prices on all of your items,You have the best prices in Adelaide ,I should know, i've been to them all and Highgrove Bathrooms have the best prices around Adelaide ,The great services is a bonus."
Frank from Cardosa Tiling & Services l Adelaide
03/10/12
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"Good Morning,
I wanted to take the opportunity to pass on feedback about the service that we received on Monday. I dealt with Robin and Josh over the phone and both men were absolutely exceptional with customer service. They were polite and helpful and went out of their way to make sure that our order was correct and to our needs.
Robin was working past 630pm but still committed to delivering our glass panels that evening. A lot of other companies would have just put it off until the next day – which would have caused big issues for us.
We are really impressed with the service of Highgrove and will recommend your store to anyone looking for bathroom products. It is rare these days to find such a high level of service, and it very refreshing!
Wishing you a fabulous day!"
Nikki l Virginia
12/09/12
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"Thank you for all your help and for making this such an easy and enjoyable experience. Got to love the One Stop Shop!!!!!"
Catherine Doyle l Underwood
27/03/12
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"Thank you so very much for your fantastic service on my several visits to Highrove. I was totally unprepared for the flood renovation and you assisted me in so many ways from being patient and accepting of my un-preparedness to offering creative ideas for my needs that I could not have come up with.
Including going beyond your role and helping me source a bath elsewhere when my requirements were not able to be met with a Highgrove product.
As I see it you were able to assist me with way more than just supplying products. I am now able to feel confident and even excited about the new bathroom and I look forward to recommending Highgrove at any opportunity I have.
Hopefully I can send you a photo before too long of the finished products."
Michele Clear l Underwood
17/03/12
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"To Whom It May Concern,
I am writing to bring your attention to the outstanding customer service I received from your team at the Underwood store.
I had the delighted pleasure of dealing with all three of the gentleman there at one point or another during my recent bathroom renovations, and their professional and courteous attitude was a great change to the usual customer service I had received whilst getting quotes.
Their patience in handling my specific issues were very important to my husband and I and even though there was a lot of back and forth calls/visits not once did they make me feel like a nuisance - nothing was too hard.
Service like yours is rare in business these days, and I did not want my appreciation to go unstated. Thank you so much for going to such great lengths to make sure I was purchasing the best products for my bathroom.
Keep up the great work"
Alicia and Jason Manley l Underwood
04/11/11
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"OK so after 15 years of over priced, average, and actually outdated products in Townsville I can only say THANK HEAVENS FOR HIGHGROVE. You actually have given everyone the opportunity to have a great bathroom. I don’t want the same bathroom for 15 years – I want to change it when I need to and be able to afford to do so. Go guys & girls - I hope you make a mark – give the others a run for their money. "
Gina l Townsville
10/07/2011
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"Dear Highgrove,
In the recent January floods, my house was inundated and consequently we are in the process of replacing all the internal structure and of course the kitchen and bathrooms. We purchased quite a few products from your January flood sale and while there were told by your friendly and helpful staff that we were eligible to apply for a free bathroom vanity from your company.
Our new vanity arrived several days ago and I am writing to express my deep gratitude and appreciation for your generous gift. As our insurance company has informed us that we are not covered, our expenses will be considerable and having a free vanity unit supplied is such a wonderful and unexpected bonus.
Your thoughtful and considerate contribution has been a wonderful morale booster so thank you from the bottom of my heart."
Mrs. Kerridge l Belbowrie
To find out more about how Highgrove Bathrooms and The Heart Army helped those affected by the Queensland floods.
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